POLICIES + FAQs

Please take a moment to read through all FAQs and store policies carefully before placing your order. This ensures a smooth and confident shopping experience from start to finish.

Shop Axcrylics

PLEASE READ THROUGH ALL POLICIES + FAQ ♥︎

Frequently asked questions
What is the Shipping policy?

Please allow 1-4 business days (not including holidays, OR weekends) for your order to be shipped out! 
When will my Tracking Number update?

Tracking numbers should update 48 hours after your order has been shipped. 
What is the best way to reach out about an order?

PLEASE ONLY EMAIL US REGARDING ORDERS.

Please allow 48 HOURS for a response. 

CONTACT ♡

We value our customers.

If you experience an issue with your order, such as missing items, incorrect items received, or damaged items, please contact us through our email: axcrylics@gmail.com 

We will try our best to get the issue resolved for you at our fastest capability!

Please also understand that once a package has left our hands, we are not responsible for stolen, lost or damaged packages (meaning broken boxes, etc) 

We hope to meet everyone’s needs, and hope we can help any situation given to us!